Are your products compatible with the newest version of Final Cut Pro X, version 10.0.9?
Yes, we have thoroughly tested each of our products inside Final Cut Pro 10.0.9 and have found no issues.
Do I need to have Apple Motion installed to use your effects?
No, you do not need Apple Motion to use any of our products.
Do your products work with Final Cut Pro 6, 7 & Express?
For the most part, no. Most of our products are only compatible with Final Cut Pro X. However, our Organic Light Leaks, Anamorphic Lens Flares, and Cinema Film Grain can be used with most video editing applications, including FCP 6, 7 & Express.
As you can probably tell, we really love Final Cut Pro X. If you'd like to download a free 30 day trial version of Final Cut Pro X from Apple, click here.
I entered a discount code, but was charged full price, why is that?
After entering a discount code, it important that you click the apply button to add the discount to the order and update your total. If you forgot to this, contact us with your order number and we can take care of it for you.
I purchased the first version Advanced Masking Tools, can I upgrade to version 2 without having to pay full price?
Yes, Advanced Masking Tools 2 is available at a discounted price for customers who purchased the first version of the plugin. We sent out an email about this following the release of version 2. If you purchased the first version and did not receive the email about upgrading, contact us and we'll send you the discount code as soon as possible.
Your website won't accept my credit card. What should I do?
Make sure that you have correctly entered the address associated with the card and the CVV code on the back. If either of these are incorrect, your card will be declined.
If you're certain that you have entered this information correctly, call the phone number on your card and ask why it's not being accepted. Then contact us and let us know (as there may be something we can do to help).
Can I review products that I've purchased?
Yes, we'd love for you to! Click here to learn how.
Do you offer bundles?
We have a lot of different products. Instead of bundling our products together ourselves, we let you decide exactly which ones you want by offering volume discounts. These discounts make it possible for customers who purchase several plugins at a time to save a lot of money, a lot like a bundle ;-)
How do I get the products after I purchase?
After checking out; you will receive an email with a link to download your purchase(s). The link can be used in the future in case something happens to your Mac and you need to reinstall.
How do I install these plugins?
We've made the installation process extremely easy. Simply download the .zip file containing your purchase and run the installer (.pkg file). The installer will put everything in the right place and have you editing again in no time. In some cases, there are additional instructions included with your purchase. Click here for more information.
Can I use more than one discount code per order?
No, only one discount code can be used per order.
What if I have a problem with one of your products, like a blue preview window?
Most of the time, our products install and work fine without any problems. If you do happen to experience a problem, make sure you have the most recent version of Final Cut Pro X available from the Mac App Store. If you still have a problem after downloading the update, contact us, we're always happy to help.
What's happened to the Poor Man's Lens Flare Plugin?
The plugin called "Poor Man's Lens Flares" has been replaced by the new and improved Lens Flare Plugin. If you purchased "Poor Man's Len Flares", you should have received an email notifying you about the upgrade process. If you did not receive the email and would like to upgrade your copy, contact us and we'll provide you with the upgrade discount code.
Can I install your products on more than one machine?
Yes, you can install each copy of our products that your purchase on up to 3 of your machines. You'll need to purchase additional copies for additional machines/users.
Do you offer volume licensing discounts?
Yes, contact us with what you're looking for and we'd be happy to arrange it for you.
If you have any questions or concerns, please contact us; we're always happy to help!